Refund Policy

Last updated: November 7, 2026

We want you to be confident when you pay for LessStrict. This policy explains when we issue refunds for subscriptions and wallet top-ups. It is part of our Terms of Service.

Subscriptions

Monthly plans. If you are a first-time subscriber and you cancel within 7 days of your first payment, we will refund that payment in full on request, provided your usage during those 7 days is below 20% of the plan's monthly allowances. After 7 days, or if usage is above that threshold, monthly payments are non-refundable; cancelling stops future renewals and the plan stays active until the end of the paid period.

Yearly plans. You may request a prorated refund within 30 days of a yearly payment. We refund the unused portion of the year minus any months already started, at the monthly rate of the plan, and minus any pay-as-you-go value consumed from included credits. After 30 days yearly payments are non-refundable, but you can cancel to stop the next renewal.

Renewals. If a renewal was charged and you contact us within 7 days without having used the plan since the renewal, we will refund that renewal.

Wallet top-ups

Wallet funds are prepaid credit for pay-as-you-go usage. Unused wallet funds from a top-up can be refunded to the original payment method within 30 days of the top-up, minus any amount already consumed by usage and minus payment-processing fees that are not returned to us by the payment processor (typically around 3%). Funds older than 30 days, promotional credits, bonus credits and included plan credits are not refundable.

Failed or faulty requests

You are never charged for requests that fail before the model starts generating a response. If a model produces an obviously broken response because of a fault on our side (for example an upstream error mid-stream), tell us within 14 days with the request ID shown in your usage history and we will credit the tokens back to your wallet or allowance.

Duplicate or mistaken charges

If you were charged twice for the same subscription period, or you added funds by mistake and have not used them, contact us within 14 days and we will refund the duplicate or mistaken charge in full.

How to request a refund

Email [email protected] from the address on your account, or use the contact form, with:

• the email of your LessStrict account,
• the date and amount of the charge,
• a short description of the reason.

We reply within 2 business days. Approved refunds are issued to the original payment method and usually appear within 5 to 10 business days depending on your bank.

Abuse

We may decline refunds where there is evidence of abuse, for example repeatedly subscribing, using the allowance and requesting refunds, or where an account has been terminated for violating the Acceptable Use Policy.

Your statutory rights

Nothing in this policy limits rights you have under the consumer protection laws of your country, including, where applicable, the right to withdraw from a distance contract within 14 days. If you ask us to start providing the Service immediately during a withdrawal period, you agree that we may deduct an amount proportional to the service already provided.